Current job openings
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Job Specification: Home-Based Administrator
Job Overview
Qambathi Mountain Lodge is seeking a proactive and organised Home-Based Administrator to support the owners with a wide range of administrative tasks. This role is critical to ensuring smooth operations, excellent guest experiences, and business growth. The position is primarily remote, with a weekly in-person visit to the lodge for team collaboration. The role includes a mix of administrative, financial, and business development responsibilities, with the potential for commission-based earnings for generating new business.
Key Responsibilities
Bookings Management
Handle guest bookings via the website, WhatsApp, email, and other platforms.
Manage RoomRaccoon for reservations, updates, cancellations, and invoicing.
Ensure accurate and timely communication with guests regarding their bookings.
Website Management
Update and maintain the lodge’s website using Wix to ensure accurate information, including rates, availability, and promotional content.
Monitor website performance and guest inquiries submitted through the Wix platform.
Staff Coordination
Create and maintain staff rotas to ensure adequate coverage.
Track and manage staff annual leave, ensuring proper documentation and communication.
Document Management
Update and maintain lodge-related documents, including policies, procedures, and guest information.
Ensure all documentation is accurate and accessible to relevant team members.
Financial Administration
Perform daily accounting data entry using Xero, including recording transactions and maintaining financial records.
Process guest payments using Yoco and ensure accurate reconciliation with booking records.
Liaise with suppliers daily to manage accounts, place orders, and resolve queries.
Handle basic banking tasks, such as processing supplier payments.
Business Development
Proactively contact travel agents and other potential partners to promote Qambathi Mountain Lodge.
Provide information and marketing materials to travel agents to secure new business.
Earn commission for confirmed bookings or partnerships resulting from your efforts (commission structure to be discussed).
Supplier and Vendor Communication
Maintain daily contact with suppliers to ensure timely delivery of goods and services.
Negotiate terms and resolve issues to support lodge operations.
On-Site Collaboration
Visit Qambathi Mountain Lodge once a week or Bi Monthly to work directly with the team, review operations, and address any on-site administrative needs.
Working Hours
Flexible Schedule or Monday to Friday, 7 hours per day (35 hours per week).
On-Site Requirement: One day per week at Qambathi Mountain Lodge for in-person collaboration (day to be agreed upon).
Skills and Qualifications
Essential:
Strong organisational and multitasking skills.
Excellent written and verbal communication skills.
Proficiency in Apple products, RoomRaccoon (for bookings and invoicing), Xero (for accounting), Yoco (for payments), and Wix (for website management). If not, then training can be provided for the right person
Basic accounting knowledge and experience with data entry.
Ability to work independently and manage time effectively in a remote setting.
Reliable internet connection and suitable home office setup.
Desirable:
Experience in hospitality or tourism administration.
Previous experience in business development or sales, particularly with travel agents.
Familiarity with WhatsApp Business and website-based booking platforms.
Personal Attributes
Proactive and self-motivated with a problem-solving mindset.
Friendly and professional demeanor, especially when interacting with guests, suppliers, and travel agents.
Detail-oriented with a commitment to accuracy in administrative and financial tasks.
Enthusiastic about contributing to the growth and success of Qambathi Mountain Lodge.
Compensation
Competitive salary (to be discussed based on experience).
Commission-based earnings for new business generated through travel agents or other partnerships (details to be finalised).
Application Process
To apply, please submit your CV and a cover letter outlining your relevant experience and why you are a good fit for this role to nadia@qambathi.com. Shortlisted candidates will be contacted for an interview.
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Position Available: Maintenance Manager
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Job Description:
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We are seeking a dedicated and skilled Maintenance Manager to join our Lodge team at our upmarket lodge, nestled within a nature reserve and small farm. The ideal candidate will ensure the smooth operation and resolution of maintenance issues across various areas of responsibility including security, pools, grounds, hotel rooms, and other lodge facilities. This role requires hands-on experience in a variety of maintenance tasks including carpentry, plumbing, electrical work, painting, welding, and general DIY, as well as farm maintenance.
Responsibilities:
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Conducting regular inspections of the lodge premises to identify maintenance needs and address them promptly.
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Performing routine maintenance tasks such as painting, tiling, plumbing repairs, electrical repairs, and carpentry work.
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Maintaining security systems and procedures to ensure the safety of guests, staff, and property.
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Managing pool maintenance including cleaning, chemical balancing, and equipment upkeep.
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Overseeing grounds maintenance including landscaping, irrigation, and equipment maintenance.
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Ensuring all hotel rooms are in excellent condition by promptly addressing any issues reported by guests or staff.
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Handling general farm maintenance tasks as needed.
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Conducting basic car and tool maintenance to keep equipment in good working order.
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Small farm animal management
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Fence maintenance.
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Fire breaks
Requirements:
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Minimum of 2 years of experience in maintenance and handyman work, with proficiency in painting, tiling, plumbing, electrical work, and other relevant areas.
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Strong problem-solving skills and the ability to remain calm under pressure.
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Capability to work both independently and as part of a team, demonstrating effective communication with staff and guests.
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Demonstrated honesty, integrity, and trustworthiness.
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Excellent attention to detail and a commitment to maintaining high standards.
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Professional appearance and demeanor, with strong interpersonal skills.
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Proactive approach to tasks and responsibilities, with the ability to prioritize and manage multiple tasks simultaneously.
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Leadership qualities, leading by example to motivate and inspire team members.
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Horse grooming and riding is a big bonus.
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WHAT IS IT LIKE WORKING FOR QAMBATHI
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Qambathi is a special place with a special team. We work hard to give each guest the most amazing experience. We don’t micro-manage and encourage all our employees to strive for excellence at everything they do. We believe in honesty above all. You will be coming into a 5 year old business who will need to hit the ground running. The role is very hands on, but we all work together to succeed as one. Qambathi is growing every day with a mission to be the best place to stay in KZN, to get there we need a strong team who shares the same dreams.
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Please send us a cover letter and CV to hello@qambathi.com
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