Job Title

Lodge Management Couple/Team – Qambathi Mountain Lodge, Drakensberg, KZN

 

About Us

 

Qambathi Mountain Lodge is a premier luxury nature retreat nestled in the breathtaking Drakensberg region of KwaZulu-Natal. We offer guests an unparalleled experience, blending world-class hospitality with the pristine beauty of the natural environment. Our commitment to exceptional guest experiences and sustainable conservation makes us a unique destination for nature lovers and discerning travelers.

 

Position Overview

 

We are seeking a dedicated and experienced Lodge Management Couple or Team to oversee the daily operations of Qambathi Mountain Lodge. This dynamic role involves managing guest services, staff, maintenance, horse trails, and nature-based activities while ensuring the lodge’s facilities and surrounding environment are impeccably maintained. The successful candidates will live on-site and work closely with the owners to deliver outstanding hospitality and drive the lodge’s success.

 

Key Responsibilities

 

• Oversee all lodge operations, including guest services, housekeeping, food and beverage, and maintenance.

• Manage technical maintenance tasks, including electrical, woodworking, plumbing, and general repairs.

• Maintain fire breaks, tools, equipment, fences, and other lodge infrastructure to ensure safety and functionality.

• Coordinate horse trail rides for guests, ensuring safety and an exceptional experience.

• Organise and manage staff transport logistics to ensure reliable and timely commuting for employees to and from the lodge.

• Lead, train, and schedule lodge staff, fostering a motivated and professional team environment.

• Uphold exceptional standards of service and hospitality to exceed guest expectations.

• Manage lodge finances, including budgets, inventory control, and cost optimisation.

• Handle guest inquiries, complaints, and special requests promptly and professionally.

• Ensure compliance with health, safety, and industry regulations.

• Collaborate with owners to develop strategies for business growth, sustainability, and guest satisfaction.

• Implement sustainable land and wildlife management practices to preserve the lodge’s natural surroundings.

• Lead birding walks and nature-based activities, sharing expertise on local flora, fauna, and ecosystems.

• Monitor and manage wildlife populations on the lodge property, ensuring safe guest interactions.

• While the primary focus of this role is lodge operations/admin/etc, there may occasionally be administrative tasks required for other businesses owned by the same team. Flexibility and a proactive attitude will be appreciated

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Requirements

 

• Minimum of 3+ years of lodge or hospitality management experience for both individuals.

• Strong leadership and team management skills with a proven ability to inspire and motivate staff.

• Exceptional communication and interpersonal skills to engage with guests and team members.

• Demonstrated success in delivering outstanding guest experiences and operational excellence.

• Willingness to live and work in a remote lodge environment with a flexible, adaptable approach.

• Proficiency in hospitality management, including reservations, bookings, and guest relations.

• Practical knowledge of maintenance tasks (e.g., electrical, plumbing, woodworking) and ability to oversee lodge upkeep.

• Experience in coordinating staff transport, ensuring efficient and reliable commuting solutions.

• Expertise in horse riding and leading trail rides, with a focus on guest safety and enjoyment.(not required but bonus. 

• Knowledge of wildlife and nature conservation, with the ability to guide birding walks and manage animal encounters. (Not required but bonus) 

• Valid driver’s licenses for both individuals.

• Physical fitness to handle demanding tasks, long hours, and outdoor activities.

• Proactive problem-solving skills and ability to work independently or collaboratively.

• Positive attitude, professionalism, and a passion for delivering exceptional guest experiences.

 

Additional Information

 

Live-in Position: Comfortable on-site accommodation provided as part of the employment package.

Work Schedule: The lodge operates year-round, requiring availability for weekends, holidays, and flexible scheduling.

Compensation: Competitive salary of R20,000–R30,000 per month (combined for the couple/team), based on experience. Employee benefits etc. 

 

Please note that this is not a family-friendly position. The role is not suitable for applicants with children requiring full-time care or those with pets, due to the nature of the living and working environment.

 

How to Apply

 

If you and your partner are passionate about hospitality, nature, and delivering unforgettable guest experiences, we invite you to join our team at Qambathi Mountain Lodge. Please submit your CVs and a cover letter detailing your qualifications, experience, and motivation for this role to admin@qambathi.com 

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